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Montana Department of Justice
Home / Office of Consumer Protection – OCP

 

The major responsibilities of the Office of Consumer Protection include:

  • Enforce consumer laws designed to protect the consumer from unfair or deceptive business practices
  • Enforce statutes relating to telephone solicitation and telemarketing
  • Provide information to consumers about their basic rights under consumer laws
  • Assist consumers by distributing consumer education materials including scam and consumer alerts
  • Investigate false, misleading, or deceptive trade practices
  • Assist in the preparation of legislation designed to protect consumers
  • Participate in multi-jurisdictional actions with other state and federal law enforcement agencies
  • Upon request, advise consumers of complaints on file against specific businesses

There are a few quick links to some of our resources below.  Navigate through Division Resources on the right for additional links.  For example, click on “Consumer Products and Services” for information on purchasing a used vehicle, click on “Housing” for information on tenants and landlords, or click on “Privacy and Data Security” for information on internet security.

Two ways to File a Consumer Complaint

Download a form to mail or fax to the Office of Consumer Protection

OR

     File online  (Have all information handy as your web session will time out after 45 minutes – you will be notified if this happens)

We have a lot more information about the consumer complaint process here.

Contact

Office of Consumer Protection
P.O. Box 200151
Helena, MT 59620-0151
Phone: (800) 481-6896 or (406) 444-4500
Fax: (406) 442-2174
E-mail: contactocp@mt.gov

(Our office is located at 555 Fuller Avenue, Helena, MT 59601)