APCO Institute’s new Communications Training Officer
(CTO) 6th Ed. course provides comprehensive training
on the roles and responsibilities of CTOs in running an
agency’s one-on-one training program. The course
focuses on performance-based training and
management and the need for standardized training
with documentation.
This CTO 6th Ed. course includes the essential
elements of a CTO program based on the industry
recognized “San Jose Model” while also incorporating
the requirements set by the national standard for CTO
programs.

Please visit our Standards webpage  to review current standards required for
this course.

Topics include:

• The Communications Training Officer: Roles and
  Responsibilities in Performance Management
  and Training
• CTO Program Building Blocks
  Preparing, Motivating, and Communicating with
  Trainees
• Training and the Adult Learner
  Documentation in the CTO Program
• Tracking and Evaluating Trainee Performance
  Liability
• The CTO and the Future of the Workplace
  Course resources include templates for the Daily
  Observation Report (DOR), task list, trainee tracking
  form, and Standardized Evaluation Guidelines

Pre-Requisite: In order to attend this class, the student
must demonstrate completion of 40hrs of formal basic
telecommunicator training, this can be APCO’s PST1 or
other commercial or formal basic training class. It can
also be a signed letter from the agency head on agency
letterhead stating completion of 40hrs of formal basic
telecommunicator training. This pre-requisite must be
submitted to APCO Institute prior to the start of the
class.

REGISTER at: www.apcointl.org/schedule.